help

Posted in: Newspaper
Post count: 2
hoangtuanminh
#480479
Jul 4, 2023 at 4:35 pm

Dear Sir/Madam
I want to transfer license ownership from domain atozmedia.vn to kyxaodienanh.vn. Because I lost my login information, I can’t access your account on your site
license Code

Thanks

  • This topic was modified 3 years by Calin.
Post count: 21065
Bettina
#480481
Jul 4, 2023 at 4:36 pm

Hello!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Post count: 2
hoangtuanminh
#480484
Jul 4, 2023 at 5:05 pm

I have followed your instructions, but still can’t update, currently I have moved the website from domain name Atozmedia.vn to kyxaodienanh.vn, but I can’t transfer the license to use it.

Post count: 35449
Calin
#480514
Jul 5, 2023 at 8:01 am

Hi,
Please do not put private data on the forum, such as wp-admin access, passwords, licenses, because all forum users will have access to them.
You could not update the theme because the license was previously used on several domains and now it could no longer be assigned to the domain it was needed.
Please try now and let us know if you can update the theme.
Thank you!

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