Help…i got blank page after install Visual Composer!!

Posted in: Newsmag
Post count: 38

Hello

i just downloaded the newest version of Newsmag from themeforest and i successfully updated the theme files.

Next, i try to update the Visual Composer plug-in, but after install and activate.. i got blank page of my website. if i delete the Visual Composer plug-in, it back to normal, so what to do now??

pls help. thanks.

Post count: 7909

Hi,

Please make sure that you remove the VC plugin then use this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin-wpbakery/ and install the plugin from the /plugins folder that was provided within your theme files.

Thanks!

Post count: 38

Hi Alin

Thanks for the reply.

Yes, before i upgrade, i had deactivated the VC and then delete the plug-in and then install the plugig from the plug-in folder which i downloaded from themeforest… that was exactly following the guide step by step.

i just downgraded the Visual Composer from 4.4.2 to 4.3.5 and it works fine in Newsmag ver 1.5 now, please check if the new version didn’t compatible with Newsmag version 1.5, thank you so much.

Post count: 1291

Hi,

Try to disable the rest of the plugins, update Visual Composer to 4.4.2, activate it and check if the issue is still there. If it’s not please send an email at contact@tagdiv.com , paste a link to this conversation and provide the url and wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Post count: 38

Hi Emil

Thanks for the reply.

it seems work normally if i deactivated the rest of plugins and activate VC 4.4.2 only.

i have tried to activate the other plugins one by one, and found that when i re-activate W3 Total Cache , i got the blank page again, so that means the VC 4.4.2 incompatible with W3 Total Cache or maybe another plugins?

I’ll send my login informations to that email later, please help to check for me, thank you so much.

Post count: 38

Hi Teams

the email sent yesterday, please check as my website is going to launch to the public very soon, thank you so much.

Post count: 1291

Hi,

I’ve checked your site and you modified some of the W3 Total Cache plugin settings, i’ve changed them to default and everything seems fine now.

Thank you, Emil G.

Post count: 38

Hi Emil G

Thanks.
but there still have something incorrect, please see this screenshot when i tried to add new page:

i had tried to del and re-install VC…however, problem can’t be fixed. any idea? thank you so much.

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