Hello Support team,
I did not expect this after purchasing your theme. I am having sleepless nights. My website is running on newspaper theme with no plugins activated because as soon as I active newspaper default plugins my CPU usage goes high eventually leading to downtime of the website.
Slow running sql queries, My hosting is cloudways.
I need immediate solution on this within a day or 2. I cannot keep my website down because of traffic coming to my website.
Help me out in the best way possible.
Website: motoroids.com
Let me know how can I share with you wp-admin as well as sftp so that you can check and fix the issue.
I do not expect any further delay in the process as I have suffered a lot through last 2 days fixing and doing the debugging process.
I want my website back in the newspaper default layout up and running.
Hello,
We would like to investigate this issue further.
Also, check this topic for some more tips: https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Thank you for your understanding!
So what are you going to do to further investigate this issue?
Please mention steps in details on how can we recover this.
Hello,
Problems of this kind have been reported before, but the situation is not always the same as when this problem arises. -> https://forum.tagdiv.com/topic/the-theme-consumes-a-lot-of-resources/
You can contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
Hello, We have shared with you the details on email.
Kindly check and get back to us at the earliest.
Hello,
One of my colleagues will take a look at this problem and let you know what can be done.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
