Updated theme to 9.7.3 from 9.6, now the the home pa=ge is broken. Whats could have gone wrong?
I have updated all the theme plugins etc.
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
No i havent deleted the old files first. I just updated it from dashboard. So how do i solve this situation?
Hello !
You can delete the theme from wordpress and also the theme related plugins and install them again. Make sure that they are all activated and up to date. You can do this also from FTP.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/9NXJu9lJpBw Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.
Thank you for your understanding!
