HomePage Video is not Playing on Mobile

Posted in: Newspaper
Post count: 26

Hi,
I’ve placed the video on the homepage and it’s working fine on PC but it’s not working on mobile.

https://prnt.sc/n32jcq

I also don’t want the play button. It should automatically play the video as in PC version.

Thanks

Post count: 35449

Hi,

Unfortunately the video background option is only for desktop version for the moment, maybe in coming updates will be available on mobile version too ( what you see now on mobile is just a thumb, is not the video ).
Sorry for the inconvenience!
This can be seen on this demo as well: https://demo.tagdiv.com/newspaper_construction/

Thank you for your understandings!

Post count: 26

So,
Is there any option that I could place an Image for the Mobile version separately? Having the video for the desktop version?

Thanks

Post count: 35449

Hi,

You can do this process from TD Composer page builder. For desktop, you should add your desired video background which you should hide it on mobile and then, you should add a single image on mobile which should have to be hidden on the desktop version, like this -> https://www.screencast.com/t/ANdsDyvT and vice versa. I have tested on my side and it seems to work as expected, without any problem.

Hope this helps!

Thanks.

Post count: 26

Hi,
I’ve made the video hidden on the mobile. And tried to upload an image. But I can’t see anything on the display of mobile.

https://screenshots.firefox.com/lqo5eaZZhkvjchtQ/minkholdings.com

Kindly have a look and help me.

Thanks

Post count: 35449

Hi,

You need to have two rows, one with background video this one will be display on desktop and hide for mobile, and one with a background image , this one will be display on mobile and hide on desktop.
-> https://www.screencast.com/t/8I0pWO0tkb
-> https://www.screencast.com/t/YGXEGt2mjaYV

Thank you!

Post count: 23

I’ve seen posts from the past that the youtube video background does not work on mobile…the last post is Mar 2019. Have you fixed that in 10? I’m on 10.x and still, it doesn’t play on mobile. Let me know if there’s a workaround or how to do it. NOTE: I notice that in emulation mode on my desktop browser it does play… hoping you can resolve this. Thanks

Post count: 18283

Hello !

Unfortunately at the moment this issue is indeed not fixed.

We are sorry for the delay !

Thank you !

Post count: 7

Hi, please update for mobile version too. We are waitting too long for this featured

Post count: 35449

Hi hiquynhon, the situation is that when you set the background video on row on mobile version and you are using a mobile device, the website will load very slow an in some situations it will not load completely, therefore, our developers decided that this featured will affect negative the mobile version and so was not implemented.
Thank you for your understanding!

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