Hi, I have purchased and replaced 2 domains as I didn’t want to continue with them and finally came up with the domain https://consultingtech.in/. But the issue is when I log in to WordPress and view tagDiv My license page, it shows 3 domains and 1 license which I want to keep as 1 domain: 1 license and get rid of the other 2 old domains which in reality don’t exist; So how do I remove them?
Hello @Biplob!
You can use a license key for one single product. We’ve introduced the Manage License System, which can be seen in the 11.4.3 version of the theme in Newspaper -> My license. You can assign or unassign a domain from there. One can be used for staging and one for your live website. If there is a date shown, then it means that you need to wait until that date in order to unassign the domain. That message appears if you try to unassign a domain so often, so you need to wait until that date.
Thank you!
I want to remove all other domains and keep only 1 domain. Tell me how to do that. I don’t want to see any other domains on the license page except the one I am using and assigned.
Hello @biplob!
You’ll need to reset the license key from every website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems. For the other websites, please consider buying another license key.
Thank you!
I don’t have any other website, and I want you to delete it from your database, I have used the reset key but it still appears on my site. Check below.
https://app.screencast.com/JAFSf5HglV2KE
Also, I am unable to unassign one of the other domains marked in red now while trying to reset I thought first I should assign and then reset.
Hello @biplob!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
Thank you Bettina
