Hello!
I’ve seen that this issue has happened to many people, but I believe this is a different situation, since it only happens on the Newspaper theme. I’ve tried a default theme from WordPress and the images upload just fine.
I’ve just installed WordPress and the theme, so everything’s fresh and up to date. I care to mention that:
- The images are optimized – no large files or anything like that;
- The names of the images are written properly, without any strange characters in them;
- I’m not using WP Smush or EWWW Image Optimizer, which are known to cause this issue. I just have iThemes Security, BackWPup and Visual Composer at the moment, which I disabled and still got the issue;
- I’ve set the memory limit to 64MB, and even up to 96MB, but the issue still occurs;
- Everything in the theme’s System Status is green and properly set;
- I’ve switch to the parent theme from the child theme, but still no difference;
- Suhosin is not installed on the host.
Ran out of options here :D. Let me know if you need more info or the WordPress admin credentials to check the situation yourselves.
Thank you!
Best wishes,
Radu
Hello,
You seem to have made almost all of the important debugging steps except the most important one which I suspect is the culprit. A plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This issue can be created by the photon feature of jetpack or another plugin that needs access to images.
Let us know how it goes.
Thank you!
Hello and thank you for your reply!
Like I mentioned in the previous post at point 3, I only had iThemes Security, BackWPup and Visual Composer activated, and I disabled all of them, including Visual Composer, just to see if it might be the problem. So, I checked with all plugins disabled. I don’t use Jetpack (I usually delete it from start), a caching plugin or a CDN at this point, since I just installed WordPress and the theme, and I can’t really move further with the project since I can’t upload images.
Thank you!
Hello,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Please also include a link to this topic so we can identify you.
Thank you!
