When I installed the theme on my website https://www.allhindibooks.com. The main page of the website is not opening and inner pages working fine. When I talked with hosting provider they said contact with your theme provider.
Hi,
Thank you for contacting us!
I just checked your website and this looks now good -> https://i.imgur.com/A8uwYST.png -> https://i.imgur.com/S4Rs2DR.png -> https://i.imgur.com/GD7pM7u.png is the problem still there? If yes, please provide some screenshots.
Thank you!
Hi,
Yes, Your side page display is perfect but when I open my browser this page showed https://imgur.com/Cbz5DMk in my browser. And the same with the hosting provider as well. I remove all the cache files but facing this issue.
Hi,
If your website looks like this https://imgur.com/Cbz5DMk then is not a theme problem. The situations that I can think are that you are using a share IP address, or you recently deleted an made a new website on the same address, or maybe that page was not indexed.
Here is also a similar case:
-> https://www.siteground.com/kb/default-server-vhost-nothing/
-> https://forum.directadmin.com/threads/default-vhost-server-homepage.5915/
I hope it will help you!
There is a problem in the theme itself because as soon as I change the theme, the website runs fine and as soon as I apply the theme of newsmag, the same error page comes. You are giving excuses by not admitting your mistake.
Hi praveenkumarad,
I do not want to contradict you, but in cases similar to yours, it was never a problem with the theme but with another plugin that didn’t work well with the theme or some extra code or certain settings from certain plugins.
If you agree, we would like to investigate this situation in order to solve it, so we will find out if it is from the theme or not, for this please contact us via email at contact@tagdv.com and provide wp-admin and cPanel access, also please include the link of this topic in email to can identify you. Another important thing will be to make a full backup for your theme.
Thank you!
