I bought the theme, uploaded it, and started working on my site. After about two weeks, one day I was working on the site and for some reason, I can not determine, all my changes were wiped out. I stepped away for a few weeks and tried to reinstall the theme. It does a partial reinstall, but when I try to load the plugins, they all fail. I am not sure if I got cheated out of my money, or if there is something I am doing wrong.
When I try to manually reinstatll the plugins, I keep getting the message “Could not create directory. /home1/elkgrews/public_html/wp-content/plugins/td-cloud-library/”
Very frustrated given I was nearing completion, and all my work was wiped out, and then I cannot entirely reinstall the theme that I paid for.
If it cannot be resolved, can I receive a refund from Themeforest?
Please help.
Hello,
I think this issue is related to the permissions you have set. So, please follow these guides to solve it https://kinsta.com/knowledgebase/installation-failed-could-not-create-directory/ -> https://wpdatatables.com/installation-failed-could-not-create-directory/
Also, if you are unable to resolve this issue, we can assist you by email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
I followed the instructions in the links you provided, but was unable to get change the settings as described. I cannot change the permission, which seems to be keeping the plugins from being activated.
Hi ElkGroveNews, we got your email and we’ll continue the discussions there.
Thank you!
