I have followed all of your instructions and tutorials. I worked with ChatGPT for 1 hour trying to debug.
Here is what is happening
If I enter ANYTHING with https:// in front of it. It just blanks back out when I save
If I enter anything without https://, it just adds it as an extension to my domain.
Example:
linkedin.com/in/psboyce/
just becomes
https://creditenforcer.com/linkedin.com/in/psboyce/
—
I have already tried clearing all Caches. I have also tried deactivating ALL 3rd-party plugins.
Nothing works.
Please help – thank you
Hi,
If you want to set teh social link, make sure that you set them with https://www.your social, for example, setting the facebook link https://www.facebook.com/TagDiv/ https://i.imgur.com/8jrfXZ8.png the results – https://i.imgur.com/4Nuot6X.png
Thank you!
Yes, unfortunately, I have already done this. When I enter https://www.linkedin.com/in/psboyce/ and then save it, it simply reverts to the original # or blank space that was there before. In fact, it will not save anything that I put in those spaces that begin https://
Please see the attached video [i replied to your email since i could not attach here]
I have already tried clearing all Caches. I have also tried deactivating ALL 3rd-party plugins.
Nothing works.
Please help – thank you
Hi,
I just made a test using the provided link – https://i.imgur.com/XUbPISk.png and for me it is working – https://i.imgur.com/kDElrvo.png I believe you have something extra interfering, maybe a plugin or something.
Thank you!
Can I get a refund on the support that I just purchased?
I have disabled EVERY SINGLE Plugin and it still does not work. I would work around this, but now I discovered this is happening in other places, like the Book a 1-on-1
Call Session – Book Now button on the Side Widget. This appears to be the case on every widget.
Either way, at this point, I can not make this theme work, and I now have two licences I have paid for that I can not use.
I will also never use the support that I just paid for.
I am frustrated with the support because Simion [tagDiv Support] asked me to create a login so you could check this, which I created and sent. But instead, the last support I got was that it must be a plugin, which I already mentioned I had disabled all of them.
Thank you in advance for any consideration.
Hi,
I’m really sorry for all the frustration this situation has caused — I completely understand how disappointing it must feel when things don’t work as expected, especially after trying everything you could.
Simion mentioned that the login details you sent didn’t seem to work on our end, which prevented us from checking the issue directly. Regarding the plugin suggestion — that was based on similar past cases, and I shared it here on the forum before having full access to your site.
If you’d like to request a refund, you can easily do so through the following link, and our team will handle the process: https://themeforest.net/refund_requests/new
Again, I truly appreciate your patience and the time you’ve spent trying to resolve this. Please let us know if you’d like to give us another chance to look into the issue once we can access your site correctly — we’d be happy to help make it work.
Thank you!
