i recently uploaded your theme, it’s showing loading everytime i make changes and try to save..
i simple can not save any change, please reply, it’s very annoying and losing my website credibility to my visitors..
also ‘Force regenerate plugin’ is not working with theme, it’s showing failure, every time i am trying to regenerate thumbnails
Hi,
Please disable all plugins leaving just the Visual Composer active then empty cache and/or purge files if you use any cache plugins or CDN services and check again. If this still isn’t working please check your console for errors and also make sure your theme settings are saved. If not you have to increase the max_input_vars = 1000; value inside the php.ini file to max_input_vars = 5000;.
If you don’t have access to the php.ini file please contact the host administrator and let him know about this issue.
You could also updated the theme if the settings aren’t saved as we have made some changes in the latest versions so this won’t be needed anymore.
Hope this helps! Please let me know!
Thanks
Buenas he desactivado todos los plugins y no funciona. No se que pasa pero no puedo hacer cambios en el panel. necesito una solucion.
Hi,
Please provide more details about this, when you save the settings in Theme Panel the theme freezes on the load animation and it doesn’t save anything? If that’s the case the issue may be cause by the server which blocks access to admin-ajax.php file, in this case you have to talk with the host server administrator and let him know about your issue, he’ll remove this restriction.
Thank you, Emil G.
Hello Emil,
I have the same problem. My system status is all green (everything ok)
If block access to admin-ajax-php file is the case, you mean I should call my hosting firm to fix it?
Hello communiquel,
Please ensure that you are using the latest version of the theme. Otherwise, you should update it to the latest one via FTP way, increase the system status according to our documentation guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge all CDN files and check the results. If the problem is still there, try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
