I can't activate theme using the purchase code

Posted in: Newspaper
Post count: 14
idkv
#472089
Apr 10, 2023 at 9:38 am

Hi,
I have problem to activate the theme with purchase provided in envato. Please help

Post count: 14
idkv
#472090
Apr 10, 2023 at 9:40 am

The theme version used is 12.3.1.

Here is my site : https://www.mediahiburan.my/

Post count: 14
idkv
#472111
Apr 10, 2023 at 10:32 am

Hello support,

Please help with this issue. Urgent

Post count: 27744
Anamaria
#472180
Apr 10, 2023 at 2:12 pm

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic/email date and move it to the back of the line, we answer from oldest to newest.
Please be patient! We will try to reply again and help you as soon as possible!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM

Thank you!

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