I can’t do a Theme update because I lose everything. After the update that I did, I have lost all the customizations that I did and then I had to restore the website back in time.
I will need to use a child theme, can you send me the child theme or check what has to be done to avoid this problem in the future?
They don’t seem to care. I have tried to ask them how to avoid this and nothing. I have to redo all my ads
Hi socarrasv1, we’ll like to investigate this situation, so if you are agree, please make sure that you have a full backup for your website and your database, after that send us an email at contact@tagdiv.com include the link of this topic and provide wp-admin and cPanel, we’ll check your website and updated it as soon as possible.
Thank you!
Hi socialinsights1@gmail.com, we already rely in your topics, also please notice that our support is not instant.
Thank you for your understanding!
I have sent the email with all the information: wewilltransportitwmtools@gmail.com
Reply To: I can’t do a Theme update because I lose everything
Hello!
We will reply via e-mail.
Thank you!
Hello,
I made an update of the template and the whole structure does not load. However everything is ok.
Do you have a solution? Because if not, I will have to change the template
Thank you
Franck
What do you mean that the whole structure does not load and everything is ok.
I am getting a serious Organic SEO problem and losing keywords and positions in the ranking and could be this the problem.
I need to fix and have everything working 100% as must be.
Check and do whatever it takes to make my website perfect, please.
Thanks and I will be waiting for your response
Hi FranckBRUNET and socarrasv1,
Please contact us via email at contact@tagdiv.com and make sure that you have backups, there please provide wp-admin and cPanel access and we’ll check the problem and fix them. Also please include all details you can in email about the problem that you are facing.
Thank you for your understanding!
