Hello,
When I try to save the Newspapper theme settings, the system loops.
The console give me the error:
https://www.audiovisual451.com/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.6 – Error 403
load-scripts.php?c=0…i-mouse&ver=5.2.2:4 POST https://www.audiovisual451.com/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.6 403
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
Hello Vlad,
Thanks for your answer
1. We have installed Sucuri, but the plugin is disabled now and the problem continues. The error we receive is 403.
2. All the php.ini directives are ok.
3. I have just talked with our host and all is ok.
Regards.
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
