hello, I just bought this theme. It is amazing and easy to use, but I have been facing some real issues, which made me really unsatisfied and disappointed.
1. When I was uploading the default theme demo, it kept saying error connecting with server; however the demo was downloaded but in a weird way, as if it is broken.
A. The wide of the page is small then the demo
B. The Menu was totally broken, especially in mobile version!
thankfully, after spending 8H trying to fix this weird issue, I figure out the solution, which is this adding this custom CSS code.
#td-mobile-nav {
position:fixed;
}
The problem is why the hell, does this mobile-nav appears in desktop version? and it’s broken in mobile version.
Please I need the theme to be wider as the demo, and the menu work without this additional css.
—————————
2. Facebook counter is not working ! it is showing 0 followers!
Please fix this issue, I even uninstall and reinstall social counter from theme panel but facebook still not working.
—————————
3. The theme is far from being mobile friendly !!!! too many render blocking CSS and JS , I used TD booster but it said conflects with WP security plugin! and it is out of questions to delete this important plugin; so I used autoptimize plugin! he successfully combine CSS, but no JS are combined !!!!
Test in google test speed page, show 20% for mobile and 80% in desktop !!! huge difference !!
—————————
4. The menu in mobile is not working correctly until the whole page load !
5. when I activate TOP BAR, the mobile menu doesn’t work at all.
6. Lazy load is not working at all in mobile ! ( google test speed page ) show warning about lazy load in mobile.
—————————
I am tired, it is 02:14 A.M , I spend the past 11 Hours trying to figure out solutions! but I failed!
I need TAGDIV support !
Please help me, ^^
ps: my website is in Arabic, but that is not the reason for those issues anyway.
this is the link to my website:
It is in Arabic, but I suppose as developers that doesn’t matter! because CSS, JS, Html, Php is what we speak
Update: I somehow fixed facebook counter!
PS: you have to validate domain in your facebook account!
waiting for support answer for other issues!
This is the website from MOBILE! a disaster !
without additional CSS
Hello ? anyhelp ? any support ??
Hello,
1)I have checked your screenshots and I saw that you are using the RTL which is not tested with our theme and that’s why you bring some problems with the theme layout, sorry! Please notice that our theme has not been optimized for the RTL version and also, do not support this way, sorry! If you are disappointed about this case, we can provide a full refund, sorry!
3)Regarding page speed loading, please read my response from this topic from here -> https://forum.tagdiv.com/topic/website-loaing-slowly-need-better-pagespeed/
4)I have checked your website on mobile and the main menu button seems to work as expected.
5)Seems to work as expected -> https://www.screencast.com/t/mnMY0h90J
6)Regarding on lazy load, we will improve our theme in the next future updates.
Thanks.
