IIS 404 showing instead of theme's 404 page

Posted in: Newspaper
Post count: 2
psailamike
#100916
Mar 18, 2016 at 10:18 pm

Hey,

I’m running the latest versions of both WordPress and the theme (6.6.4) hosted on a server running Microsoft-IIS/8.5.

The problem I’m having is that when users browse to an in-existent URL eg: http://www.domain.com/bad-url , the IIS Error page is displayed, rather than the theme’s 404 page.

How can I solve this?

Thanks & Regards,
Mike

Post count: 9544
simchris
#100919
Mar 18, 2016 at 11:24 pm

If it happens with all WordPress themes, and not just this one, then you likely have some kind of server over-ride or domain setting which doesn’t allow “custom error documents.” I run Linux, so not sure.

This is not typically a theme issue as the 404 page is served via WordPress rewrites when the WordPress system is loaded. If the server is over-riding the php loading of WP instead, not specific to any one theme or in fact WP.

Not sure that helps. …

(( I don’t work here . . . ))

Post count: 22421
Bogdan B.
#101101
Mar 21, 2016 at 9:00 am

Hello,
Please try it on a wp default theme like twentyfifteen and see if the 404 page is still the same. If it is, then please contact your hosting provider.
Thank you!

Post count: 2
psailamike
#101784
Mar 23, 2016 at 7:15 pm

Hey guys,

Thanks to both of you for your responses.

I activated the default ‘twentysixteen’ theme, and the problem persisted. So indeed, the problem was with the Web Server itself, and not the WordPress framework, or even less, the theme.

I got in touch with my Web Hosting’s Support team, and they fixed the problem by adding a couple of lines in the web.config file.

So in short, the problem was resolved. It was an issue with my web hosting provider – not the theme.
Thanks to all for your help.

Regards,
Michael

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