Hello,
it seems that when the “tagDiv Cloud Library” plugin is active it is impossible to crop the images. Or rather, I manage to crop the image but when I publish the post or create the preview of the post I don’t see the cropped image.
Disabling your plugin seems to work correctly.
Can you give me support?
Thanks
Hello!
Please provide more information about your issue, screenshots or a video in order to help you efficiently and avoid misunderstandings.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Capture here:
https://www.loom.com/share/7358f8b99e184ad384b8d0f02d9d2cc4
It appears that two files are created, an original file and a file with the cropped image.
But the original image is inserted into the post, and not the cropped one.
Thanks for support
Hello!
I’ve tested on my end and it’s working only with other picture and if you save the cropped image. Indeed it seems a problem, I will add this issue on our investigation list.
We are sorry for the inconvenience!
Thank you!
Thank you
Hi, I have installed the latest update of your theme (11.4) but the cropping problem has not been solved.
It is currently impossible to crop an image and make it visible in a post.
I await support, thanks.
Hi,
I just tested and for me is working -> https://i.imgur.com/2akig7h.png -> https://i.imgur.com/4kjAUTy.png -> https://i.imgur.com/ThUsA0u.png
Maybe there are other problem, if you want we can check them via email at contact@tagdiv.com for this please make a full backup, and provide wp-admin access, also include the link of this topic.
Thank you!
Thanks
