Hi,
Hope all is well – I need your help for two issues.
1 – After the latest update the images disappeared from the website. I checked if there’s a plugin conflict but it does’n seems to be this the issue. Please see the screenshot below.
Screenshot:
https://www.dropbox.com/s/9nhp5kc7090ygxi/Screen%20Shot%202021-02-13%20at%2013.58.09.png?dl=0
2 – The TagDiv Composer is not working. When I try to edit a page, the format in which is shown is not allowing me to edit it. Please see the screenshot below.
Screenshot:
https://www.dropbox.com/s/zg8dmndvegl961v/Screen%20Shot%202021-02-13%20at%2014.07.11.png?dl=0
Please let me know if you need further information.
Thank you,
Francesco
The images are showing neither in Media. Please see below.
https://www.dropbox.com/s/s4jt5x8jfv09x5e/Screen%20Shot%202021-02-13%20at%2014.35.08.png?dl=0
Hello,
Have you made any other changes besides updating the theme? From which version did you update? Do image link from a selected image from media, is still lead to that image?
Usually, this kind of problems appear when you change the host and the images links are changed.
Also, sometimes can be from folders permissions:
https://wpengine.com/resources/troubleshooting-wordpress-media-library/
https://mhthemes.com/support/knb/fix-blank-thumbnails-wordpress-media-library/
Thank you!
I HAVE A SIMILAR PROBLEM, AND TADVID DONT HELPME, IM SERIORLY THINKING IN OPEN A LOT OF PUBLICS TOPICS IN FORUMS ABOUT THIS AUTHOR WITRH ALL THIS PROBLEMS, BECAUSE I LOST 6 MOUNTH OF WORK AND DONT HELP, ME.
AND I WIL SPEAK WITH THEMEFOREST AND PAYPAL.
Hello,
Thank you for your reply.
Yes, I have done all the steps described in the articles you sent me but the images are still not displayed. Hostgator has confirmed that the folder permissions are set up correctly.
I have tried to change some images but it is not displaying the new ones eighter.
I look forward to your support.
Francesco
Hello,
Also, please make sure that you don’t have set a custom path for uploading files, for example in settings -> media this should look like this => https://i.imgur.com/ipZqjrN.png
If you checked and it’s like in the screenshot, please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I have the same problem with images. I have spent more than 10 hours finding out what could be the problem.
I checked cloudflare settings, deleting Cloudflare and getting back on the service, deactivating mobile theme, cache plugin but the problem persists since the last update.
Now I know that this is a bigger issue and that I am not alone!
Hello,
I have sent the email as you requested.
Thank you.
Francesco
Hello @hellocharlie
If you tried the above suggestions and it still doesn’t work, please make a full backup and send us via email at contact@tagdiv.com and tell us the problem which needs to be investigated. Provide wp-admin link and credentials.
@SmilingSun
Our team will take a look and will answer you as soon as possible.
We answer the topics from Latest to Newest, Monday – Friday from 08:00AM to 05:00PM GMT+2.
Thank you!
