Hi,
I have two major problems.
Firstly, all the images in my site up until a certain date, keep disappearing. It has just happened again. (burrardstreetjournal.com)
I noticed in other responses to this problem, that Visual composer needed to be updated. Which brings me to my second problem… I’m still not receiving automatic updates. The wpbakery keeps saying that I don’t have a licence. The last time I messaged you guys, you said that I could upload it manually but it will get a bit repetitive if I have to do this every time.
I don’t think the update is necessarily connected to my original problem, as the images were disappearing when I had all themes and plugins updated. I recently had someone migrate the site and the problem started a few weeks later. Only the images uploaded to the new site are disappearing so I think it must be linked.
Thanks for your help!
Hello failmuch,
I have checked your website and I saw that your images are working fine, as you can see here -> http://screencast.com/t/BsqVvw5T Please notice that the latest version of Visual Composer which is tested with the theme is 4.11.2. Also, if your problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps!
Thanks for your understanding!
But I had a featured image set for all of these posts. The images just suddenly disappeared. If you look at an older version of my site you’ll see the images were all there.
And also, how do I fix the problem with the visual composer plugin updating automatically? I’m still getting messages about an update to 4.12. Is that not correct?
Thanks,
JJ
It’s actually just happened again. It’s deleting my focus keyword from posts too, which is strange. Any advice?
Hello failmuch,
Please try to disable all the active plugins, clear all your caches and leave just Visual Composer to active and check the results. I have checked you source page and I saw that you are using some untested plugins which could interfere with the theme and might create this type of unknown issues. So, if you problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and test the theme with the default settings and see how it will go.
Please notice that all the plugins are in constant development. Each plugin will have to be checked with our theme for a good working and this process it may take a while. For example, the latest version of Visual Composer is 4.12 and the latest version of the plugin which has been tested with our theme is 4.11.2. In the future, after our developers will check this latest version of Visual Composer with the theme and they will find that the theme does not need to do some adjustments for, we will release an update with the latest version of Visual Composer (4.12) and also, with Revolution Slider. Until we will release the update with these latest versions you will have to ignore these messages.
So, please notice that if you want to have the latest version of the Visual Composer, you will need to have the additional license of this plugin and also, we cannot say for sure if this version of Visual Composer will work 100% with the theme because this version it is in testing.
Thanks for your understanding!
Hi Catalln,
Sorry I understand now. I though visual composer was tagDiv’s own plugin, so that’s why I was wondering why it didn’t work. That solves that. I’ll try and delete the plugins now, and see how it goes.
Thanks,
