I have a problem. Some images don’t show up on the mobile device but they do using a computer. What can I do to solve this issue ?
Thank you for your help.
Hello Girltrotteuse,
It may be a js error that causes the theme lazyload animation to break and cause all images to get an opacity of 0 thus making them transparent. Try to disable this from Theme panel, like this -> http://screencast.com/t/dlNbhT0QO1 Please disable all plugins except Visual Composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also, if the problem is still there, you should provide your website so I can take a closer look inside it.
Hope this helps and let us know how it goes!
Thank you!
Hello,
I tried to disable all plugins and the lazyload animation … but it’s not working. I’m stuck. How can I provide my website to you ?
Hello Girltrotteuse,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide the link of this topic so we can easily identify you.
Thanks for your understanding!
