Images not loading after update

Posted in: Newspaper
Post count: 13

Hi,

Since we updated the theme, images no longer load. You can see an example here : https://nofrag.com/2019/06/11/137506/ ; if you click on any images you will have the message : “the image could not be loaded”

We do not know how to fix it. Any idea ?

Post count: 35449

Hi,

I’ve checked your website and the images are now loading
-> https://www.screencast.com/t/wdLl49p0pRaE
-> https://www.screencast.com/t/T8Bna6Cul8Qu

Thank you!

Post count: 13

Hi,

We haven’t taken the time to add an answer this topic for a while but we still have a problem.

Images still don’t load correctly since we have updated the theme last June. The problem is that we have to choose “media file” when we upload an image so that the lightbox works properly. It could be a solution, if we didn’t have thousands of old posts that don’t work correctly since the update, because uploaded images are not set with the “media file” property, but “Attachment page”. With this option, the image doesn’t show correctly, as you can see on this example : https://nofrag.com/2019/06/18/138137/

The image is visible, as you’ve written in your first reply, but if you click on the image, you’ll see the lightbox embed with your theme failing to show the image in fullscreen, displaying a message “The image could not be loaded”. As a workaround, we use another lightbox plugin (simple lightbox), which shows correctly the image (in “media file” or “attachment page” mode) but as I’ve written, it’s just a workaround: your lightbox is still called by the user click and he will see the error message before the image.

I’ve seen that click on an image calls a JS script which use “magnific popup” script (https://github.com/dimsemenov/Magnific-Popup) in your td composer plugin, and I’ve found no option to disable this script. We have already installed the last release of this plugin but it doesn’t fix our problem.

We would like to use your lightbox instead of using a third party plugin, or completely disable your lightbox if you’re not planning to fix it. Could you help us ?

Post count: 35449

Hi,

Yes, there was a problem with the lightbox in Newspaper v9.8, Now in Newspaper X the problem was solved.
-> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/ -> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/

Hope this will help you!
Thank you!

Post count: 13

Hi. We have updated the theme but we still have the problem.

Post count: 35449

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 13

We’ve sent you an email with credentials. Thanks.

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