When I updated to 4.6, the thumbnails stopped loading
Website live on 4.5: https://lifemathmoney.com/
Website on testing environment updated to 4.6: https://3.121.93.61/ (you will have to add security exceptions)
Screenshot of testing environment:
https://imgur.com/a/dC4SP5b
I have further narrowed the issue down.
If this plugin is present: Login No Captcha reCAPTCHA
then thumbnails don’t work.
The issue is, it has to not be present during update or anytime thereafter. If I reinstall it after updating the theme, then the problem will come back, and *won’t* go away when it is then deleted.
Okay, so the issue resurfaces after you update the theme and install any plugin, including the two official tagdiv ones.
I’m giving up and sticking to 4.5. Please fix this urgently.
Hi,
I checked the test website you mention – http://prntscr.com/lj6mu1
Seems to still use 4.6 but the thumbnails are visible. We tried to recreate this issue on our end but without success.
So basically you updated the theme and installed a plugin (any plugin) and the issue begun to happen. What plugin did you deactivate now? The images are loading from what I can see.
Try to update again, this time try by FTP. Delete the theme folder from the WordPress themes folder and upload the new one.
Any details you can provide are helpful, so we can investigate more if there is a problem. Please let us know.
Thanks
I tried doing that.
It still doesn’t work.
I also took a screenshot using a third party app:
The thing is, if I were to now log into the the ubuntu shell and delete the login captcha plugin from the wp-content/plugins folder, the images would appear again, and would go away the moment I reinstall either the login captcha plugin (or some other captcha plugins from the wordpress selection), or either of the two tagdiv plugin.
Once that happens, even if I delete the newly installed plugin, the images would not come back.
If you can see the images, try using snapito.com to see the website from a different server.
Hello lifemathmoney,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Finally fixed the problem myself.
The trick was to purge the CDN cache and all the wp-super-cache cache. Sigh.
Thank you for trying to help.
Still not sure why deleting the captcha plugin made it work temporarily, but who cares! It’s finally working.
