Hi,
I am updating our site using a staging site and after importing posts from our existing site, the site templates are acting up, they seem to be switching to the default wordpress templates and are adding in page titles, author info, etc. above and below the ‘newspaper template’ (See Screenshot). The header and footer are not being affected. When I edit the page in the backend the code in the text editor is the correct ‘newspaper theme’ code and doesn’t include this additional code. When I edit with TagDiv Composer it will allow me to change elements that I created but not the Title, etc that’s been added (See screenshot). Is there a setting that got switched back on when I imported the posts that is adding the page titles etc..
Regards,
John
Hello John!
Do you have the cloud templates? Please re-assign the templates to your posts. Or if you have only one template, then please go to Cloud Templates and make it global.
Thank you!
Hi Bettina,
Thanks for coming back to me. The cloud templates code all seems fine, when I go to edit a cloud template it is just showing the template code as it should be without the additional content (Titles,copy, etc) but when I view it live it’s like it’s adding in content on top of the newspaper templates (see screenshot 3). Hopefully the screenshots attached explain it better than I can.
Hello John!
Strange! We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi Bettina,
Details sent to you.
Regards,
John
Hi Bettina,
Thank you so much for helping out with this issue. Top class customer support as usual from the TagDiv team.
Regards,
John
Hello John!
I’m glad that I could help you!
Thank you for the feedback!
Have a nice day!
