Hola. Gracias!
Estamos probando el tema y tratando de empezar a conocerlo para empezar a trabajar, pero de momento nos encontramos con que nos es imposible importar plantillas ya creadas.
Dentro del tagDiv Composer. buscamos una plantilla ya creada de ejemplo, le damos a importar (el botón nos sale azul) y no hace nada, como si no reaccionara. Qué estamos haciendo mal?? Gracias.
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Hello. Thanks!
We are testing the theme and trying to get to know it to start working, but at the moment we find that it is impossible for us to import already created templates.
Inside the tagDiv Composer. We look for a template already created as an example, we click on import (the button appears blue) and it does nothing, as if it did not react. What are we doing wrong?? Thanks.
HI,
I’m nut sure if I understand correctly, but I think that you have problems importing elements from cloud templates, right?
If is so, then most probably it is related to a plugin conflict. Please make a test using only tagDiv plugins and see if the problem persist ->https://i.imgur.com/qtlu3Hr.png -> https://i.imgur.com/NcO4ySz.png
Let me know the results!
Gracias por la ayuda.
El problema que vemos es que le damos al botón de IMPORT TEMPLATE, y ese menú grande no desaparece, y ese pop up en el que hay que confirmar (https://i.imgur.com/NcO4ySz.png) vemos que aparece pero en la parte de atrás, y cuando le damos a la X (para salir), desaparece el pop up para confirmar también.
Hemos repetido la acción cientos de veces y no nos hace caso. No sabemos qué hacemos mal.
Gracias.
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Thanks for the help.
The problem we see is that we click on the IMPORT TEMPLATE button, and that big menu does not disappear, and that pop up where you have to confirm (https://i.imgur.com/NcO4ySz.png) we see that it appears but in the back, and when we press the X (to exit), the pop up to confirm also disappears.
We have repeated the action hundreds of times and it ignores us. We don’t know what we’re doing wrong.
Thanks.
Hi,
Did you tested only with tagDiv plugins and the problem persist?
If yes, then please contact us via email at contact@tagdiv.com and include wp-admin access and the link of this topic.
We’ll check it as soon as possible.
Thank you!
Buenas tardes, gracias!
Seguimos probando y sigue el error.
Perdona, cuando nos dices que os mandemos un email incluyendo acceso a wp-admin, te refieres a las claves para acceder al panel de control de wp??
Saludos!!
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Good afternoon Thank you!
We keep trying and the error continues.
Excuse me, when you tell us to send you an email including access to wp-admin, do you mean the passwords to access the wp control panel?
Greetings!!
Hi,
Yes, we’ll need the link for login and the user with the password, so we can connect on the website and inspect the problems.
Thank you!
Buenos días, Calin. Gracias. Os acabamos de escribir al mail contact@tagdiv.com con la consulta y las claves.
Estamos pendientes. Muchas gracias por la ayuda!!
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Good morning Calin. Thanks. We have just written to the email contact@tagdiv.com with the query and the keys.
We are pending. Thank you very much for the help!!
Gracias, Calin. Ya hemos visto que nos contestaste al mail (no sabíamos si contestar por allí o por aquí).
Efectivamente, ahora sí funciona correctamente (perdona por molestar para lo que seguro que era una tontería, no somos informáticos, perdón).
Ya podemos seguir investigando y probando la nueva plantilla (no es tan sencilla como esperábamos, jeje).
Esperamos no molestar mucho más. Gracias por la ayuda!!
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Thanks, Calin. We have already seen that you replied to our mail (we didn’t know whether to answer there or here).
Indeed, now it works correctly (sorry for bothering for what was sure to be nonsense, we are not computer scientists, sorry).
Now we can continue researching and testing the new template (it’s not as simple as we expected, hehe).
We hope not to disturb too much more. Thanks for the help!!
Hi,
There is no problem! If you have some questions or problems, please do not hesitate to let us know!
Thank you!
