In Posts the column "Views" is now showing 0 counter

Posted in: Newspaper
Post count: 57

Dear Support Team,

We have been facing a strange bug for a few weeks Posts are showing the backend admin ZERO in the Views column where we know they generate traffic.
See screenshots
https://snipboard.io/cPgWUv.jpg

Post count: 21065

Hello!

Do you have this feature enabled? https://forum.tagdiv.com/ajax-view-count/
Did you install any new caching tools?

Thank you!

Post count: 57

Dear Support,

We have not installed any new Plugin or deactivated functionalities.
Before the Javascript was disabled and it was working properly.

We do use WP-Rocket as a cache plugin combined with Cloudflare and CDN.

When trying to activate the option (after saving it) it goes back to off mode again.
Very strange.

https://snipboard.io/ACOirB.jpg

Post count: 21065

Hello!

Did you follow the same steps as here: https://prnt.sc/4i4Fkh23Q6Ve?
There could be a conflict there. 
Also, we have a bug from the 12.5 version of the theme, so it could be caused by that too.
We hope to solve the bug as soon as possible.

Thank you!

Post count: 57

Yes, indeed I have cleared the cache and emptied the CDN.

Most likely linked to a Theme bug. We are working with Version: 12.5.1

Viewing 5 posts - 1 through 5 (of 5 total)
The forum ‘Newspaper’ is closed to new topics and replies.