Hi,
I have installed Yoast SEO Premium and Newsmag Theme on my site. Moreover, I’m using WordPress 5.2.1.
The issue I’m getting by activating both the Yoast SEO Premium and Newsmag theme is, the Page as well as the Post editor section is opening with a white blank screen.
When I rollover to the WordPress Default Twenty Nineteen Theme, I successfully able to access by post editor page.
I also tried to increase the WP Memory Limit and other things but the issue will not resolve at all. I think it is some kind of compatibility issue between these two i.e. Yoast SEO Premium and Newsmag Theme.
Do note that, I have one more site where I have installed Newspaper theme and there I’m not getting the issue I mentioned above. There everything works fine.
Also, One thing I would like to give as an information, this issue appeared when WordPress 5.2.1 update has come.
Note: I’m using the latest updated version of both the theme as well as the plugin.
Hope you guys look after it and resolve it ASAP.
Thanks and Regards,
Sanjay.
Hi,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your plugin configuration. The first step for WordPress debugging is to disable all of the untested plugins and leave just to active only the required plugins which come bundled with the theme core files.
Thank you!
Hi there
I’ve just installed Newspaper on to my site again and I have the same issue. Just deactivated Yoast Premium and I can now see the new post. Active Yoast Premium and the new post just returns a blank page.
Thanks
Andy
Hi,
First of all, please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Try to increase your PHP memory to a high value. Probably, your PHP has exhausted and when you enable the Seo Yoast Premium, this value being exhausted, maybe that’s why you get a blank page, sorry!
Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/ygqkB8QjsYvL Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.
Thank you for your understanding!
