Inconsistencies when uploading background images in ROW

Hello. I’m having a problem with background images in ROW, like this one from the Covid-19 template.

It seems that some images work ‘randomly’ and some don’t. I test with different sizes (I assumed that the ideal width was 1,920px). Also, with different compression levels.

But sometimes it works for me and sometimes it doesn’t.

In the video, I show how it does work with the first image, but with the second (which is the one I am now urgently needing) I have not been able to achieve it with a size and compression exactly the same as the first, or with other many tries.

What should I do in this case?

And what is the ideal configuration so that they always work?

Here is the screencast: https://www.screencast.com/t/h28gwohwRWVn

Thanks!

Hello, Anamaria!

Thank you very much for your answer.

Sure, the image she didn’t load had a tilde on a vowel!

I wasted a lot of time trying to find out the cause!

I suggest that the posting guides point out that accents should not be used (especially considering that many TagDiv users are non-English speakers).

Thanks again! 😉