Let me start by saying that your V7 is awesome! Some little errors here and there, but I will not write-in about those because I am sure that you see them as well and that you are already working on it.
Great work! Great support! You are my favourite.
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I have a problem with all thumbnails. I switched from a totally different theme to yours, regenerated thumbnails and the correct size are created and available on the server.
But (as an example) Block 1 or Block 2 do not pull in 300x160px or 324x160px but they end-up pulling a sized-down version of my original 1230x820px and resize that to 240x160px.
Again, both correct Block thumb sizes are created and I did regenerate/force regenerate 4 times. But I alays only get a size-variant of the original aspect ratio, never a cropped image.
I have no errors in the console.
There seems to be something stuck in the loop!?
Hi,
Please make sure you have the correct thumbnails selected in the theme panel here: http://screencast.com/t/ewU8dkgV7pX If your thumbnail is deactivated from here, then it will not show up.
After you enable it, please follow this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thanks.
Thank you for you quick reply.
However: The thumbs under block settings have always been on default and switched-on and I had (force) regenerated thumbnails before asking this question. The generated thumbs are on the server, I can see them via FTP but the theme does not display those.
Please also try this without any plugins. Disable all of them except visual composer and clear all caches. That means the caching plugin , a cdn server if you use it, or the hosting cache if this is the case.
This will rule out a plugin conflict.
Thank you!
It would have been so nice but that does not solve the problem. Even with all plugins off the issue remains.
And my staging site on WP Engine has no cache, no CDN.
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BTW: Switching plugins off (and on again) deleted my Theme Options setting for category background color.
Hi,
The plugins need to be switched off period. Then site checked without them as a plugin conflict could still be there if you simply switched the conflicting plugin off and on again. You need to find the plugin that causes this issue so that is why I suggest disabling all of them at once except visual composer and checking the thumbs. If they display the same it means that it;s not a plugin but in most cases it is.
ANyway, if you still have rpoblems with this, please sen us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Please also provide wp-admin so we can identify you.
Thank you!
Misunderstanding. I switched them all off – tested.
And since it didn’t do anything, I switched them back on.
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Mails are on the way
Thank you!
CASE CLOSED
regenerating thumbnails with all plugins off did the trick. Very strange.
Plugin conflicts are the number 1 reason people have issues with premium themes. That is the first thing to check whenever something is ‘different’ on your site than the live demo: http://demo.tagdiv.com/newspaper/
Glad it worked out!
Have a nice day!
