Insta block not wokring

Posted in: Newspaper
Post count: 13
TeunisD
#367346
Sep 30, 2020 at 10:47 am

My site shows “Instagram GalleryBlock Render Failed – An unexpected error has occurred. Please retry your request later.”

It was working fine. What should I do?

I tried adding a new block to see if anything was wrong. How to debug this error?

Post count: 13
TeunisD
#367350
Sep 30, 2020 at 10:50 am

I also tried re-connecting with the API, but this failed with the following message:

“tagDiv Instagram API V2
Instagram Connection Error
Failed to connect account.
Error type: access_token_verification
Error message: error_type: OAuthException error_code: 2 message: An unexpected error has occurred. Please retry your request later.”

Post count: 18283
Vlad S
#367397
Sep 30, 2020 at 2:27 pm

Hello !

Please make sure that you clear your cache and try again.

If that still does not work Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 13
TeunisD
#367557
Oct 1, 2020 at 12:43 pm

Hi Vlad,

Thank you for your replay, to what “cache” are you actually refering? The cache of my browser? Any cache of the server? The WordPress cache?

Please let me know!

Post count: 18283
Vlad S
#367571
Oct 1, 2020 at 2:47 pm

Hello !

Any cache available, CTRL + SHIFT + R for clear browser cache, if you are running a cache plugin, purge that cache.

Let us know the result !

Thank you !

Post count: 13
TeunisD
#367640
Oct 1, 2020 at 9:26 pm

Thank you Vlad,

After clearing cache everything worked!

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