Instagram account impossible to delete

Posted in: Newspaper
Post count: 52
steffi83
#499099
Jan 30, 2024 at 3:29 pm

Hi,
I have problems with an instagram code on my site http://www.trolleygirl.it
In every page you can see this sentence at the bottom of the page: Error decoding the Instagram API json

I tried to delete my instagram profile in the theme panel, but in this section: CONFIGURE YOUR PERSONAL INSTAGRAM ACCOUNT
the CTA “Remove” doesn’t work.

This code is causing problems on the visualization of different sections on the site, as the new comments.

Could you please help?

Thank you

Post count: 21065
Bettina
#499143
Jan 31, 2024 at 8:44 am

Hello @steffi83!

This issue has already been discussed here; please check: https://forum.tagdiv.com/topic/instagram-connect-personal-account-not-working/

Thank you!

Post count: 52
steffi83
#499156
Jan 31, 2024 at 9:36 am

Hi,
Ok but how can I remove the previous account that was included? I see that code in every page! And the button “remove” is not working, the theme is already updated to the latest versione.
Thank you

Post count: 21065
Bettina
#499178
Jan 31, 2024 at 11:43 am

Hello @steffi83!

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

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