Instagram counter not updating

Posted in: Newspaper
Post count: 1
crowdsouth
#230538
Apr 25, 2018 at 10:57 pm

Hi,

The Instagram social counter is no longer working on our site. I have updated to Newspaper version 8.7.3 and cleared the cache as suggested in a previous thread, but the number of followers is still stuck on the same value.

Is there something else I should try or will this be fixed in the next theme update?

Thanks

Post count: 20688
Simion C.
#230611
Apr 26, 2018 at 10:34 am

Hi,

There is no need for a new fix, the Instagram widget and social counter works properly now. The same solutions that were provided on the forum after the issue began were implemented in the theme. These fixed the issues for all users until now.
So it could only be a form of caching from a plugin, server provided or CDN.

Please provide a link to your website so we can take a look. Maybe we can identify the problem.

Thanks

Post count: 19
zetacomunicacion
#230664
Apr 26, 2018 at 2:11 pm

I have updated to the latest version (8.7.3) and the same thing keeps happening to me:

https://www.instagram.com/revista3sesenta/
http://www.3sesenta.com

Post count: 20688
Simion C.
#230695
Apr 26, 2018 at 3:41 pm

Hi,


@zetacomunicacion From what I can see there is no problem at the moment
– https://www.screencast.com/t/azrApYPn

Thanks

Post count: 19
zetacomunicacion
#230716
Apr 26, 2018 at 4:43 pm

cache…. thanks!

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