Instagram counter suddenly "0"

My social media instagram counter is suddenly turn into zero “0”.. need the solution immediatly…
i already check the settings for social media counter and i don’t see the problem, but why the counter for instagram is still “0”?

Hi

Please make sure that you’re using V 3.2 of Social Counter plugin which is included in V 2.3.7 of the theme. Also try to clear the cache memory then test again.

Let me know how it goes and if the problem persist please provide your site url so I can have a closer look.
Thanks!

We are experiencing the same issue, just updated theme, Visual Composer and Social counter to v4.0 and I am able to get all my other counters working fine aside from IG. Shows followers at zero. Appears after I entered our IG user ID (abritandasoutherner), it is appending a # after the username. When you click the link it redirects to our IG page but the counter isn’t pulling in the appropriate followers.

Our site is http://abritandasoutherner.com and we have the social counter in footer and sidebar.

• This reply was modified 10 years by boothyuk123.

and where’s i can download v2.3.7 of the theme? cause i didn’t see it in themeforest.

Hi

V 2.3.7 it’s available on themeforest and can be found at download section. Here you can check our documentation for more detail about the update process: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Thanks!

I have same issue and already updated theme, plugins and clear all cache but still not working.

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!