Instagram data error: The data could not be retrived using the thekomcc Instagram ID. If you own this account, please connect to it in Theme’s Panel Social Networks > Instagram Account Access Configuration section.
Receiving this error despite being linked as a business account.
Any assistance would be appreciate.
Hi,
For displaying the social followers from Instagram you need to use a “Business” or “Creator” Instagram account. Also this need to be accessed using Facebook, therefore the Facebook need to have access to all settings from your “Business” or “Creator” Instagram account -> https://i.imgur.com/XDfUnyj.png
If you want to display only feeds, then you can use the personal Instagram -> https://i.imgur.com/hdo8edz.png
In case that the social counter does not display after you set the Business, then please delete the tagDiv Composer and tagDiv Social counter plugin and reinstall them from Newspaper -> plugins.
Let me know the results!
Thank you!
Hi Anamaria,
I have my business/creator account linked along with my Facebook. Still no luck.
I have also deleted both plugins and re-installed without luck.
Hello,
If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.
Thank you!
