Today I noticed that my Instagram gallery stopped working. It was totally fine before. Also, I have another 13 days validity for the connected personal account. It says, “Block Render Failed – Unsupported get request.”
Also facebook counter issue came back and it is showing less followers.
Check this pic for further reference:
Plz suggest me to solve the issue at your earliest.
Thanks
Hello, I have the same problem. After trying to reconnect my Instagram business account in the theme panel, I get this message:
Instagram data error: The data could not be retrived using the leytol Instagram ID. If you own this account, please connect to it in Theme’s Panel Social Networks > Instagram Account Access Configuration section.
But the connection has been made and everything seems to be OK…
Same problem.
Please fix ASAP
Hello,
To display the feed you need to log in with your personal account => https://www.screencast.com/t/VxHaHc9PfT2 ( you can add the business account if you using a template from the cloud library and add it with tagDiv Composer) => https://www.screencast.com/t/5ABbFarU7N
Also, please tell me which version of the theme you have.
Thank you!
Hi,
I have latest 11.1 version of theme.
I have already linked my account on Instagram previously and it works fine till version 11 update. As soon as I updated to 11.1, the issue occurs.
The Instagram linked account still has 10 days to go.
Hello,
This is strange because I made a test and works well, please try to remove the Instagram account and connect again, clear all cache.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue.
Thank you!
It works now. Thanks for your assistance Anamaria . . .
