Instagram stopped working after template update

Posted in: Newspaper
Post count: 2
GustavoBodybuilders
#322546
Nov 28, 2019 at 6:25 pm

After the last theme update, Instagram integration has stopped working. I am getting this error message: Error decoding the Instagram API json.
How should I proceed?

Post count: 18283
Vlad S
#322626
Nov 29, 2019 at 10:57 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 6
casaldemochilao
#408521
Jul 11, 2021 at 12:04 am

Hi, team!

I have the same problem.
Can I send an e-mail to also receive the support?

Thanks

Post count: 6
casaldemochilao
#408522
Jul 11, 2021 at 12:10 am

Hi, Team,

I just restarted the login on Instagram settings and I could fix it.

Thanks

Post count: 18283
Vlad S
#408614
Jul 12, 2021 at 11:41 am

Hello!

We are sorry for the inconvenience! This has been fixed and all you have to do is to delete and reinstall the social counter plugin. This should fix your issues. Let us know the results.

Thank you!

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