Install demo not working

Posted in: Newspaper
Post count: 2
pecenete
#339189
Apr 4, 2020 at 6:57 pm

I have installed Newspaper 10.3.2 version, each time I try to install de demo I got the same error message several times:

“tagDiv detected an error. The importer will try to recover and continue to install the demo after you click ok on this dialog.

Steps to troubleshoot:
– Check the permissions on your upload folder
– Please make sure that WP_DEBUG is set to false in wp-config.php
– Contact our support via email contact@tagdiv.com (please provide your product license key)

Permissions and WP_DEBUG seems to be ok.
Any idea?
Thanks

Post count: 18283
Vlad S
#339345
Apr 6, 2020 at 11:30 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
– Include the API too

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Post count: 2
pecenete
#339454
Apr 6, 2020 at 3:32 pm

Mail sent, thank you!
Br

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