install demo problem

Posted in: Newspaper
Post count: 1
Metalik
#81098
Nov 28, 2015 at 9:35 am

Hello

We have a working wordpress site with a lot of pages, posts, images and …

We need to change our theme to Newspapaer.

Demo install button not working and it says:

Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: parsererror
td_ajax_request_name: full_demo_media_1
errorThrown: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

responseText: is_wp_error $id: Array http://demo_content.tagdiv.com/Newspaper_6/default/1.jpgis_wp_error $id: Array http://demo_content.tagdiv.com/Newspaper_6/default/2.jpgis_wp_error $id: Array http://demo_content.tagdiv.com/Newspaper_6/default/3.jpgis_wp_error $id: Array http://demo_content.tagdiv.com/Newspaper_6/default/4.jpg0

Please advice how can we make our theme look like to newspaper demo?

Thank you

Post count: 22421
Bogdan B.
#81328
Nov 30, 2015 at 10:05 am

Hello,
Please try to get the system status parameters ‘green’ by using this guide here: https://forum.tagdiv.com/system-status-parameters-guide/
Also please check your permission on the folder/wp-content/uploads . Also you can check from media library and try to upload an image, if it works that means that the permission are correct. If not you can use the c-panel to change permissions (set them to 777) if you have access to it or if not please contact your hosting provider.
Another cause may be the traffic, each operation has a time limit, at certain hours the traffic may be high and while the theme tries to download the images the operation exceeds the allocated time and a 404 or timeout error may be returned.
Thank you!

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