Hello,
We are trying to add this theme and newsletter template that we bought (our 2nd license) here https://ncrypted.net/blog_new/ but the installation shows error. Remember we had a custom theme and plugins working with over 300 posts already. This is a staging environment of our blog with the same code folder and db copied. We are trynig to migrate to your theme and hence we purchased the paid support and license. It is showing error
installation (activation) error is as per this screenshot – https://drive.google.com/file/d/1i_HEhn-92s0HB-Sf8MO5TYHg5EVP3xv6/view?usp=sharing
Hello!
Reset the license and try again.
Thank you!
Naturally we have tried that, and it does not work. We have sent an email to contact@tagdiv.com with details and our admin credentials as well. Please look into this asap. Thanks.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Ok, waiting since Friday, I sent the email at 7 am GMT.
