Good day and thank you for your time. I purchased a copy of the tagDiv Newspaper theme (version 12.6.6). I am having issues installing some of the prebuilt themes. The issue I have is with the ‘tagDiv Cloud Library’ plugin. When installed I get an error of ‘ERR_TOO_MANY_REDIRECTS’. I have deleted my cookies, as the error suggested. I have also tried the website on different browsers, with the same error.
When I go to ‘Newspaper system status’, the result is green across the board. The specs for the installation as are follows:
PHP version 8.2.18
post_max_size: 516M
max_execution_time: 300
max_input_vars_5000
SUHOSIN installed: false
mbstring: available
GD Library: available
WP MEMory Limits: 256 MB
To my understanding, this is the correct specs for this theme.
I have installed your theme on several different projects (with different purchased licenses) and this is the first for me, for issues.
I will wait to hear from you on this matter.
Hello!
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Thank you for getting back to me, on this issue. the email has been sent.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
