Installation / Update of tagdiv composer not possible

Posted in: Newspaper
Post count: 2
xteaun
#458321
Nov 21, 2022 at 1:43 pm

I updated my Newspaper theme today to version 12.1.1. Now it does not work anymore because I cannot install the tagdiv composer. Neither the installation via the Theme Panel nor the manual installation by uploading the plugin via the wordpress dashboard works. Please fix this since my website is now not operational.

Here is the error message:
Herunterladen des Installationspakets von https://cloud.tagdiv.com/td_plugins/td-composer/e815948e5c9ec5801de67b92a1d5a59fxx/td-composer.zip …

Entpacken des Pakets …

Die Datei konnte nicht kopiert werden. td-composer/legacy/Newspaper/includes/demos/the_rimont/td_media_8.php

  • This topic was modified 3 years by xteaun.
Post count: 21065
Bettina
#458353
Nov 21, 2022 at 4:45 pm

Hello @xteaun!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

We will help you as soon as possible!

Thank you!

Post count: 15
tnqks
#458667
Nov 24, 2022 at 8:32 am

Hi xteaun,

Have you solved the problem? I experienced the same problem. Although I dealt with the issue by restoring backup, It would be better to know how to update safely.

Post count: 2
xteaun
#458719
Nov 24, 2022 at 1:15 pm

Hi there!

Restoring from a backup also did not help. In the end I had to upload the composer plugin by ftp. Make sure you are uploading the latest version. 🙂

Post count: 15
tnqks
#458765
Nov 24, 2022 at 5:38 pm

Thanks a lot!

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