I purchasedyour theme and used the token etc. to link to my Envato market plugin. I then get the following error message:
Installing Theme: Newsmag 5.4.2
Downloading the Envato Market install package…
Unpacking the package…
Could not create directory. /home/darcymoo/public_html/wp-content/upgrade/themeforest-3bmxd9gb-newsmag-news-magazine-newspaper-wordpress-theme/Newsmag
works better to download zip to hard drive then install via wordpress panel
Sadly, the newsmag and newspaper theme has completely crashed my site. It must be something to do with a plugin which I can see – from the error messages in Cpanel – that there is a strange crypto refer/site:
[Sat May 04 10:13:19.835442 2024] [authz_core:error] [pid 1596:tid 47166416533248] [client 4.242.221.41:50171] AH01630: client denied by server configuration: /home/darcymoo/public_html/wp-includes/sitemaps/providers/error_log, referer: binance.com
My host is helping but after 20 years of managing a self-hosted site this is a first. Advice welcome 🙂
Just to be clear, I purchased the Newsmag them not realising that there was a better option ie Newspaper theme. I purchased both. I tried both as themes and experimented. My site then crashed and I could not access it at all except via Cpanel:
“May 4, 2024, 3:02 p.m. UTC
There has been a critical error on this website. Learn more about troubleshooting WordPress.”
When I now go to the site it just wants to “download”
Update:
Dear Darcy,
I hope this message finds you well. I wanted to provide you with an update regarding the critical error we discussed concerning your website.
After our conversation, I conducted further investigation into the issue. It appears that the root cause of the problem lies within your theme’s file “Newsmag/functions.php” and is exacerbated by the plugin “td-standard-pack.”
Interestingly, when I switched to a different theme for testing purposes, the site functioned perfectly fine. You can see the screenshot of the working site via the following link: Screenshot Link
However, upon reactivating your theme, the site reverted to displaying a maintenance or critical error page, indicating that the issue persists.
Given these findings, I highly recommend reaching out to your theme provider for further assistance. They should be able to address the issue within the theme file and provide guidance on resolving any conflicts with the mentioned plugin.
If you require any additional support or have further questions, please don’t hesitate to reach out to our support team.
Kind Regards,
Customer Support
I have requested a refund via Envato for both themes. My website is completely borked with malware (first time ever) and I will try and use a backup to restore it. I do hope they will be accepted and processed. It is quite a lot of money for me and has led to some poor weekend life outcomes. TIA. I appreciate it.
No issues with Newsmag here, and no malware. So, good to double check your site dbase in full to check all tables and scrub.
(I don’t work here.)
Hi Darcy1968, there are no malwares and I can assure you because envato check each package that is set on themeforest.
The problems you are facing are related to the fact that you tried both themes and the theme plugins were no deleted, as example, the Newsmag theme is not compatible with tagDiv Standard Pack and will create critical errors. Also, all the tagDiv plugins from Newsmag are different from Newspaper, so when you want to try one of those themes, you’ll need to make sure that all tagDiv plugins are deleted, otherwise you’ll face critical errors. The themes are similar and the theme plugins but the code inside theme are a little different, so what you’ll need to do is before installing the theme to make sure that there are no tagDiv plugin (those starts with td-), after that you can install the theme and the theme plugins will be automatically installed when you’ll install a prebuilt website.
Thank you!
