When I press the Save button in the tagvid composer, a warning message appears on the red line called invalid page template. I have a WordPress reset and a WordPress Database Reset plugin to reset all databases, plugins, and themes. But the problem was the same. What should I do?
Hello kim1,
First of all, please make sure that you are using the latest theme version and ensure that your theme updated was made via FTP way because this is the surest method in this case. If the problem is still there, please try to make a new clean install from scratch and check the message!
Thanks for the message!
We have the same problem. Running latest theme version and WordPress 4.8.1.
In our case, even though we get the error message, our changes are still saved! But it would be nice to get it fixed.
Clean install is not an option for us.
Cheers
Hello jpack,
Check your plugin’s list and if you have some untested plugins, you should remove all of them because all of these might cause some unknown issues. Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hi Catalin,
In the end we did a complete clean install. But unfortunately the result is the same. Will contact you via mail now.
Cheers,
Hello Catalin,
I am having the same issue.
Is there no alternative to fresh install?
Hello dst,
Please send us an email so we can take a closer look at your setup page.
Thanks.
Same issue here. Have you had any resolution of this issue? If so, what was the culprit causing the problem?
Hello tipkilby,
Send us an email with your credentials so we can take a closer look at your setup page and also, so I will be able to provide a more accurate response.
Thanks for the message!
