Hello – I just tried to access cloud templates and like many am getting no load and the message “Invalid reply from server endpoint error”. I have not previously had a problem (last time I looked – about 6 months ago – it loaded ok).
I have:
Newspaper 11.2
WP 5.8
Apache
WP Memory Limit 256 MB
PHP 7.4.22
MySQL 5.5
WP Super Cache
Thanks
Mark Gilbert
Notifying myself of replies – rapid, I hope.
Hello Mark,
Please try to double the wp memory limit, this problem is when you use plugins that in turn require a wp-memory limit (WPML, revolution slider) each, in turn, requires 256 MB wp memory.
Thank you!
You mean make it 512mb? I am no expert in manipulating memory. I added the line define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); as follows to wp-config.php. Is this correct, but now make it 512?
define(‘WP_DEBUG’, false);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
/* That’s all, stop editing! Happy blogging. */
I should say I have never had memory above 40mb before and never had this problem, with the same plugins. I have very few plugins over the standard Newspaper ones and have tried deactivating the main ones. Still cloud template library doesn’t load.
I should say that Newspaper status says:
256 MB/request
Does the “request” have any bearing on this problem? I.e., not necessarily granted?
I deactivated https://wordpress.org/plugins/hide-admin-bar-based-on-user-roles/ and cloud library seems to be loading, if slowly (maybe it’s always slow).
That’s a shame, as I will lose use of a very useful plugin while browsing templates.
Hello,
Normally to load the cloud library takes only a few seconds.
Also, the https://wordpress.org/plugins/hide-admin-bar-based-on-user-roles/ is not tested with our theme, sorry.
Thank you!
54 seconds – any way to improve that?
I don’t suppose Newspaper has thought of offering its own compatible hide-admin-bar plugin? What publisher wants the admin bar showing for all his/her users?
Hello,
As you can see in the video for me it loads in a few seconds cloud library.https://www.screencast.com/t/aTQA6fSyDg8v
Also, if you referring to the users who can edit with tagDiv Composer, then only the changes made by the administrator and editor will be saved.
The other users can open it, but the changes made are not saved.
Thank you!
Hmm, it worked for me few days ago, but not today. And nothing has changed with my plugins and theme.
Hello @mayuxi,
Have you tried the above steps?
Also, please check this topic
https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/
Thank you!
Now it’s started again – Dashboard / Cloud Templates / Add New – hangs on blank, black page for a minute then gives “Invalid reply from server endpoint.”
I have changed nothing from last week when it loaded after 50 seconds or so.
You have my installation settings above.
Are you sure nothing is wrong your end? Many other comments suggest something is flaky here.
Regards
MG
Is there any other way in to the cloud library other than “Add new”? Maybe that’s the broken link. I see, for example that some cloud material is loading ok through the “Prebuilt Websites” link under Newspaper in the Dashboard.
They just loaded for me through your admin page route after about 55 seconds. Something is wrong here, obviously.
I can load through “Cloud” option from a page like you have – but it’s slow (about 40 seconds) and of course only offers Blocks, Homepages, Pages, Sections. No single posts etc. The option through Dashboard has everything – when it occasionally loads.
I comply with requirements, as above. I just deactivated all plugins again. Still no load. That sign “Loading templates…” is clearly a matter of hope rather than fact…
It was obviously a matter of coincidence that cloud library loaded after I disabled https://wordpress.org/plugins/hide-admin-bar-based-on-user-roles/. Disabled now, along with everything else, it makes no difference.
I just noticed also that while cloud library is trying to load, everything else in admin, and site loading, slows. Looks like as it struggles it sucks up energy from elsewhere.
Further investigation for you – I can load cloud library single post templates from a live post using the green Cloud button in the admin bar (about 10 seconds). But if I import, it immediately applies the template to the live post. I don’t want that – invariably cloud templates need editing and refinement. I want to import and then apply once customised. It seems this can only be done through Dashboard / Cloud Templates / Add New.
That is what is broken: if I go to Dashboard / Cloud Templates / Add New I mostly get a hang and after about 50 seconds “Invalid reply from server endpoint”. Can you fix this?
Unfortunately this bug was my last drop with frustration about Newspaper theme. Sometimes it’s so hard to do something simple change in the design, and go through all these issues.
Good bye, tagdiv!
Hello,
I’m sorry for this inconvenience, we will try to help you and investigate the problem and find out what is the cause or what causes it.
Please contact us via email at contact@tagdiv.com, and include the link of this topic to can identify you, make a full backup to all files and database, and provide the wp-admin and cPanel access.
One of my colleagues will take a look at this problem too and let you know what can be done.
We are sorry for the inconvenience!
Thank you!
Thanks – could you first check if you see a problem by testing Dashboard / Cloud Templates / Add New?
Hello,
I tested on my end, and ther is not a problem with the time or error https://www.screencast.com/t/08Iog7Z8v
Thank you!
OK – maybe I need to reinstall Newspaper. I’m seeing problems with Big Grid Flex boxes too.
Hey man can you advise if you found a better alternative anywhere for a newspaper style theme? I’ve been using for about a week and the bugs are making me throw in the towel.
