Subject: Persistent Issue with Custom Header Configuration Resetting to Default – Newspaper Theme
Dear tagDiv Support Team,
We are experiencing a recurring issue with the Newspaper theme on our WordPress website.
At random intervals, the theme loses the custom header configuration and reverts to the default layout. This also affects individual post pages and category pages, which suddenly switch back to default templates instead of maintaining our customized design.
We have tried disabling plugins one by one to identify potential conflicts, but unfortunately, this did not resolve the issue. Each time this happens, we are forced to manually reassign the correct header and templates via the front end, which is both time-consuming and unsustainable.
If you need to access the WordPress admin area to investigate further, you may use the following temporary login credentials:
• Username: ****
• Password: ****
If necessary we will send in private message.
We would greatly appreciate your help in identifying the root cause and providing a stable solution to prevent the loss of custom settings.
Thank you in advance for your support.
Best regards,
– lortica.it
Hi,
It will be need to contact us via email at contact@tagdiv.com and provide a wp-admin access and cPanel. Also include a link of this topic so we can identify you.
It will be need to check to see if there are any logs related to this and see what can be done to be resolved.
Thank you!
