Issue : TagDiv Composer [Logged in / Logged Out Views] & Mac OS Update

Posted in: Newspaper
Post count: 162

Hello Team,

I want to share two issues I am facing.

Issue 1

It seems that what I see in a logged-in view after editing a page with TagDiv is different from the logged-out view.
1.1 For example, if you see this link , you will only see a “black bordered yellow box” on the right of the page AND a menu element called “Section” (yellow coloured text despite it being set to black! ). It is also not clickable for some reason.
However, in the LOGGED IN VIEW, I see it like this — like it is supposed to be.
1.2 You will also notice in the video that when I hover over the gallery of images, a grey overlay box appears ON the image with the heart sign. However, if you see this in a logged out view, the grey overlay appears UNDER the image. This gallery is added via a shortcode in the Column Text.
Interestingly, I’ve used the gallery in a single-post (not template) via the same shortcode and it works perfect, even in a logged-out view.

Issue 2

It seems that I am unable to add rows or edit any page / template while using Safari after the new macOS Sonoma update. I also have another non-updated MacOS and editing on Safari from that system works perfect.

I really hope you can help me here as it is causing a bit of a slowdown in my project. 🙁

  • This topic was modified 2 years by theheritagelab. Reason: to explain more clearly
Post count: 162

Hello again,

I am sorry for not being patient – but just thought I will ping again for your attention and inputs @Calin @Bettina @Anamaria ! Thank you and sorry for the double ping.

Post count: 27744

Hi,

We will investigate the issue; please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Post count: 162

Hello,

Just emailed and look forward to your reply.

Post count: 162

Hello @Anamaria

I am really looking forward to your response — I understand your Support team might be overwhelmed with requests but it would be good to understand if you even had a moment to see the problem yet. As I mentioned earlier, it is slowing my project down – I’m trying to meet a deadline myself, so would be great to hear from you.

Post count: 27744

Hi,

The developers are still investigating the issue. Sorry for any inconvenience.

Thank you!

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