Hi,
We are using the table of contents from Yoast SEO and it is listed correctly on each post page. All the items have anchor links(#links) to the sections in the page itself, and all the links are working on the desktop but not working on the mobile. The anchor links are not working on mobile and when we click on any item there is nothing changed or scrolls to that relevant section.
Page link:- https://coineditio1stg.wpengine.com/stepn-gmt-price-prediction/
Screenshot:- https://imgur.com/a/DxY51rY
Are there any compatibility issues with the theme? Please let us know your feedback.
Thank you
Hello!
It is possible to be a conflict. You can use our table of contents shortcode We’ve added the Single Post Table of Contents shortcode. This can be found in the TagDiv Composer while you edit a post template.
Thank you!
Hi @bettina,
Thank you for your response.
Sorry, didn’t understand.
Actually, we don’t need a table of content on every post. Currently, we are adding the table of content using the Yoast Table of Contents(Gutenberg block).
As per your instruction, I understand that we need to add the “Single Post Table of Contents” shortcode in the global Single page template(Single Template – Pulses PRO ), right? But by using this, I think the table of content will show on every post page.
Please let us know your feedback.
Thanks
Also, It is working fine on the desktop and iPad Pro, but not working on mobile devices(below 768px devices). How it is possible?
Hello!
You can duplicate the post template, give it another name, and apply only the shortcode to that duplicated template. You will have the same design, but the shortcode will display only on that post to which you have assigned the duplicate template.
Maybe its not responsive; that’s why it’s not working on mobile.
Thank you!
Okay. Let me check with the current one first then.
Hello @bettina,
We have troubleshot our website with Health Check & Troubleshooting plugin and we found the culprit plugin that causes this anchor tag issue. “tagDiv Cloud Library” is the plugin that causing this issue and when we disable this plugin the anchor tag works properly. What is the problem with this plugin? Do you have any idea? How can we solve this issue?
We are using tagDiv Cloud Library to use the theme Prebuilt Website called Pulses PRO, and when we disable the tagDiv Cloud Library plugin the anchor tag is working fine.
Please help us solve this issue ASAP.
Thank you
Hello!
It means that they aren’t compatible. Can you please provide a video of this situation when you uninstall the cloud library plugin?
Thank you!
Hi @bettina,
Thank you for your response.
Sure. Please see the video using the below URL.
Video URL:-https://www.awesomescreenshot.com/video/16071829?key=3958f5bebd2649b8e9260a31a08a29d4
Please check and let us know your feedback.
Thank you
Hello!
I’ve added it to our list for more investigations.
Please address this issue to the Yoast team. Maybe they can check it too and find a solution for their element.
Thank you!
Hi @bettina!
We have already contacted the Yoast SEO Team about this issue and they suggested we troubleshoot the website using the plugin I mentioned before. So we troubleshot the website and found the plugin(“tagDiv Cloud Library”) that caused the issue. We have already informed regarding this plugin to the Yoast team.
Please find a solution and help us to solve this issue ASAP.
Thank you
We have again crosschecked the website to find out the exact issue and we found the below things.
We have checked the website without using any tagDiv theme and plugin and the TOC is working fine. Then we activated the newspaper theme, and at that time also the TOC is working fine. After that, we activated the tagDiv Cloud Library plugin and found that the TOC is working but when we activated the tagDiv Composer it is not working at all. So the TOC is working only if either tagDiv Composer or tagDiv Cloud Library is deactivated. If both plugins are activated the TOC won’t work.
The JS and CSS that we have given to the TOC section are just for the better UI experience and it is working with the same if we deactivate any of the mentioned plugins( tagDiv Composer or tagDiv Cloud Library). So we think that there is no issue with the custom CSS or JS.
On the desktop, TOC is working fine even if we activated both plugins. The TOC is working fine on the desktop devices and until the responsive devices with a screen resolution of 1019px. If the resolution goes to a resolution like 1018px or lesser the TOC stops working. So the issue is starting from 1018px and lesser resolution and we don’t have any CSS or JS for that specific resolution. We couldn’t able to find from where the issue coming.
This is the current situation of our website.
Please let us know your feedback.
Thank you
Hello!
I pass the issue on to our developers, so they can check the issue. If this issue is coming from the theme, then we will adjust it in the next updates.
Thank you for understanding!
Hi @bettina,
Thank you for your reply.
Please let us know if you got a solution for the same. So we can update it with that before getting an update. We have a lot of visitors to our website and the issue in the TOC will be a problem for the user experience and post-content navigation and it will affect our website. So kindly check and find a solution ASAP. Please let us know the update ASAP even if the error is found or not. We think that’s a conflict between the tagDiv Composer andTagDiv Cloud Library plugin. We can see that the TOC is working if we deactivate any of the mentioned plugins and not working if both plugins are activated.
Please check and let us know your feedback ASAP.
Thank you
Hello!
Unfortunately, no ETA yet.
Thank you!
Hi @bettina,
Thank you for your response.
We need to fix this issue ASAP. We have good traffic now, and we are using the Yoast TOC for most of the lengthy posts. This issue will affect the user experience of our site visitors and it may affect the traffic and revenue of the website. It would be great if you guys check the staging version of the website and give us a solution for this issue at the earliest. Waiting for a new update of the theme will lead to a delay in fixing the issue, that’s why. Please help us to solve this issue ASAP.
Thank you!
Hi @bettina, @anamaria, @ncalex,
Any updates? When can I expect if it is a new update for the theme? The issue is from the plugins that you own, that’s why we can’t handle it. Please find a solution for the mentioned issue ASAP. If there is any delay in the new theme update, please check and give us a solution before that.
Please check and let us know your feedback.
Thank you
Hello!
I understand your issue, but I already said I have no ETA yet or any response.
Thank you for understanding!
Hello!
Then why can’t you guys find a solution and fix the problem? This is an issue for us and this problem affects our visitors’ user experience. Kindly check and give us a separate fix, we will update it as our own. You can update that change in the new future version of the theme whenever you want. If you give us a solution for now, our problem will solve and we don’t want to wait for a new theme update. Waiting for a new theme update will lead to a delay in fixing the issue. Either you provide us with a solution or release the new theme version update with the solution for this issue ASAP. Try to understand our situation too!!
Thank you for your understanding!
