Hello, website link TheCoinrise.com
We have issue with desktop version.
Randomly some of the articles from web version are showing as mobile version and we dont know how to fix it.
Link example https://thecoinrise.com/doj-charges-five-for-price-manipulation-of-hydro-token/
Or try any other link. We have tried everything, disabled all caching plugins, cloudflare and still the same.
Answer from WPX:
Hi Roberts,
I have deactivated this plugin as well, although there is no new cache folder generated yet.
Note that the theme has it’s own caching as well and I suspected even yesterday that the issue might indeed be related to it’s own caching.
I browsed through the theme settings and also checked quite a few blogs regarding the Newspaper caching and if it could be disabled, although I was unable to find any information regarding it.
If you still experience the issue, it would probably mean that it’s related to the Newspaper caching rather than the WP-Rocket functionality, so if that is the case you should wait for a response from the Newspaper theme and potentially ask them if it’s possible to disable the caching from it and leave only the normal caching from the WP-Rocket for example.
I set the folder permissions of the td_cache (the one generated from the Newspaper theme), which should block all requests from it, although if there is already some cache generated there I am not sure if that would help much but at least it would stop it from caching more posts/pages for now.
At this point, this is all we can do I’m afraid since if you want to fully stop this cache until you receive a response from Newspaper, the only way would be by changing the theme, although that might cause additional layout issues.
Please let me know if I can help with anything else.
Warm regards,
Ilia R.
Senior Technical Support at WPX
Any idea how can we fix the issue with design? You can open any article with desktop incognito – and its shows mobile design for post pages…
Someone from Tagdiv investigated this problem but without a solution, purge all cache, 5-10 minutes all posts working fine and after 5-10 minutes again all post pages via web browser opens as a mobile pages without sidebar and looks crazy bad.
I have also experienced this, but the solution is not very helpful and only uses one of the pollutions they provide, namely not using AMP.
The exact forum for your problem: https://forum.tagdiv.com/topic/mobile-pagemobile-themeamp-not-responsive-to-desktoptablet/
I’m currently still hesitant to use the AMP plugin or the mobile theme because the problem is still the same as before and I see someone seeing the same case, meaning I’m not the only one experiencing a similar case.
Hi,
I saw that you sent an email, please continue the discussion there.
Also, do you use mobile page?
Thank you!
We use 100% default your design with default setings, nothing custom there. Not sure when can we solve this if we get 1 reply per day, but we need real help, I can give you WP access details, Cloudflare access details to get help and fix our website for mobile/desktop. Please let me know if you can do that.
Hello,
My colleague will try to help you and find out the problem.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
Noone even answered to my email today, even after you promised to help us during this day….
The only thing I can say that the support is 100% waste of time, during one week I got some random automatic replies with links to sources that does not help to fix your Newspaper Theme issue with desktop/mobile design, its still opening mobile version on desktop visits, posts/categories as well…
Also I have provided WP access details via email, to make at least some fix… Of course nothing more than copy/paste responses I have not received…
First and last time with tagDiv I guess…
hi I know this is not a permanent solution for this issue nor I am from newspaper technical team but I also got this issue sometimes suddenly desktop version opening in mobile version what I did is go to tag div editor select mobile then reselect desktop save and exit close browser and then it back to normal however I got this issue few times only but yes it occurs and I am still searching for the permanent solution for this try it may be it will work for you
Asked for Upwork to help with the issue. Issue was fixed in 2-3 minutes by first time seeing the website. And the TagDIV team could not me help with the issue fix whole last week. Excellent support.
did you hire a freelancer to do this job?
