Hello,
I seem to be coming back to this forum quite often lately… 🙂
I have another question regarding CPTUI and its integration with Flex Loop. I created a first test menu here:
CD: https://francegallcollection.fr/formats/cd/
The term “cd” is a term inside my Formats taxonomy, which is linked to the Disques post type.
My goal is to create a menu link that points directly to the “cd” term, which contains several sub-terms: CD albums, CD coffrets, CD singles, and CD vidéos.
I would like this link to behave exactly like the root archive page of the Disques post type, meaning Flex Loop should work normally and all filters should remain usable.
Here : https://francegallcollection.fr/disques/
However, on the page https://francegallcollection.fr/formats/cd/, this does not work.
When I click on the CD menu item and then try to use the filters, nothing happens.
If instead I click on one of the CD sub-terms (for example CD singles), the filters do respond — but the results are incorrect.
Example:
If you click directly on CD singles in the menu (without going through the parent “CD”):
– The Formats dropdown correctly shows “CD single” with 4 items.
– Then, in Chansons, select “Babacar”.
At this point, the filter should display the CDs that correspond to the song “Babacar”.
But the page becomes empty.
Could you help me understand why this happens?
Hi,
I saw that the way the filter is working on the 2 links is different, and even the options under formats seem to be different https://francegallcollection.fr/formats/cd/. Here seems to have no main. Do you have a different cloud template set on it, or is it the same as the one seen, for example, on https://francegallcollection.fr/disques/?
Is it possible to contact us via email at contact@tagdiv.com and provide us with a temporary wp-admin access so we can better investigate the situation?
Thank you!
I’ve just sent you the access details. Thanks
Hi,
We’ll check it via email.
Thanks!
What’s strange is that only the dropdown field “Formats” isn’t working. All the others (Chansons, Collections, Labels, Pays and Type d’éditions) display their content correctly, even though the item count is still stuck at 10.
I checked the Formats taxonomy, and its settings are identical to the others.
I don’t understand where the issue is coming from.
Hi,
Regarding the item count option, it appears there was an issue. One of our developers has implemented a fix, and it will be included in the upcoming theme update.
We’ll follow up with you via email and let you know everything we can do to resolve this as quickly as possible.
Thank you!
Understood about the numbering; I’ll wait for the update.
Regarding the main topic of this thread (see my first message), you asked me to send the access details, which I’ve already done, but I haven’t received any feedback yet.
Whenever you have a moment, could you let me know the status of the request? Many thanks.
Hi,
I asked my colleagues, and they let me know that today they will do their best to reply via email and help with the problem as best as possible.
Thank you!
