Hi,
I recently migrated my website to a new server. In the Newspaper theme panel, my license shows as active. However, when I try to perform an update, I get the following message:
“An issue has been encountered while trying to validate your license key.”
Additionally, in the My License tab, no domain is associated with the license.
Could you please advise how I can resolve this issue and activate my license on the new server so updates can work properly?
Thank you in advance for your help!
Hello,
This issue can occur for different reasons. One possible cause could be a plugin conflict, so please run a test using only the tagDiv plugins and check if the verification process works.
Another possible reason could be the permalinks. Please perform a test by setting the permalinks to ‘Plain’ and then check if the verification process works.
If it does work, it’s likely that you’re using an NGINX server, and you’ll need to configure pretty links accordingly -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/
If none of these solutions work, it’s possible that a hosting option is interfering.
Please check these two solutions, and if the issue still persists, kindly contact us via email at contact@tagdiv.com and provide us with wp-admin and cPanel access.
Thank you!
