I’ve tried to communicate with support team but no success
I got my license assignation disabled on a client site and I need to assign it immediately
It says: To use a license key on a different domain, you can unassign it from the list anytime after 2026-02-14 20:09:51 UTC + 02:00.
Can we unassign all licenses and make a blank state so I can assign this to my client today?
Hi,
Normally, a license key is for 1 website, please check the ThemeForest license specifications here – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
We allow the key to be used on 2 websites at the same time because most website owners need a testing website in addition to the live one, and the theme must be activated there as well.
If you used the license key on more than 2 domains, you will need additional license keys. Also, we cannot interfere with domains that are online and use the theme that has been activated with the license key.
Thank you for your understanding!
I just need to deactivate all license so I can assign it to just one, can we do that?
Hi,
For this, please contact us via email at contact@tagdiv.com and please provide the license key. We’ll make a request for it to be checked, and those domains that no longer exist or no longer use the theme will be removed from that key. The active domains that are using the theme will remain, and this is activated with that license key; with those, we can not interfere.
